Refund & cancellation

Free plan

The Free plan costs nothing, so there is nothing to cancel or refund. You can stop using it, or delete your account from Settings, at any time.

Cancelling a paid plan

You can cancel a paid plan at any time. Cancellation stops future renewals; you keep access to your paid features until the end of the billing period you have already paid for, and you are not charged again after that. Cancelling does not automatically delete your account or data — you can keep using sparktoprompt on the Free plan, or delete everything from your Settings page.

Your 14-day right of withdrawal (EU consumers)

If you are a consumer in the EU, you normally have the right to withdraw from an online purchase within 14 days without giving a reason.

Because sparktoprompt is digital content supplied immediately, this right works as follows: at checkout you are asked to expressly consent to immediate access and to acknowledge that, by starting to use the paid features, you lose your 14-day right of withdrawal. This is required for us to give you instant access. Until you begin using the paid features within that period, your right of withdrawal still applies and you can request a full refund.

Refunds

• Within the withdrawal period, before use — a full refund, as described above.
• Something went wrong — if a paid plan was billed in error, charged twice, or a defect prevents you from using what you paid for, contact us and we will put it right, including a refund where appropriate.
• Goodwill — outside the cases above we are not obliged to refund an already-started subscription period, but we would rather you were happy than stuck; reach out and we will consider it in good faith.

Payments and refunds are processed by our payment provider, Lemon Squeezy, which acts as the Merchant of Record. Approved refunds are returned to your original payment method; the time to appear on your statement depends on your bank or card provider.

How to request a refund

Email [email protected] from the address on your account, with your order details. This policy does not affect the mandatory consumer-protection rights you have under the law of the country in which you live.